【Speaker】ZHAN Yuandong, Ph.D. candidate at Marshall School of Business, University of Southern California

【Topic】Speed Quality Dilemma: Routing to Balance Waiting and Call-Backs in Large-Scale Call Centers with Heterogeneous Servers

【Venue】Weilun 453, Tsinghua SEM

【Language】English/Chinese

【Host】Research Center of Contemporary Management, Tsinghua University, and Department of Management Science and Engineering